The Quality Assurance Manager is principal facilitator and driver of the Quality Management System (QMS)
“Planning includes creation or revision of Procedures, Work instructions, Process Flow Diagrams, Failure Mode and Effects Analysis (FMEAs), Dimensional and Process Control Plans, CMM Programs, and Visual aids, etc.
“Doing” - Sets up linkage between quality documents and job descriptions to facilitate timely training of personnel.
“Checking” includes all internal audits on parts, processes, and systems audits with qualified personnel. Establishes weekly element schedule, train and qualify and assign auditors, follow-up on closed CARS and actions.
“Acting” includes Corrective and Preventative Action requests including SCAR to suppliers and from customers. These shall include cause and effect and 3Legged 5Why methodology and be documented within customer specific formats. Also includes Chairs the monthly management review meetings focusing management’s resources upon any and all weaknesses within the Policy and Quality Objectives.
- Use the ISO9000 Quality Management System (Assurance) of Plan, Do, Check, Act (PDCA) to continuously improve company metrics for Safety, Quality, Delivery on Time, and Cost Reduction.
- Supports manufacturing and support services' efforts to keep a continuous flow of high quality tooling through the plant and to the customer, by accurately providing and reporting the significant aspects of the visual, dimensional, and process information available. To carry out these activities, the incumbent assumes the day-to-day responsibility for managing a Quality Assurance / Control Organization
- Selects and develops quality personnel by concentrating on skills development in areas such as metrology, blueprint reading, Geometrical Dimensioning and Tolerancing, Coordinate Measuring Machines (CMM) or Optical Comparator programming and other skills as necessary.
- Use and promote statistical tools (i.e.: SPC, CP/CPK, Gage R&R, etc.) to drive improvement while maximizing return on investment.
- Promote use of QMS at suppliers through PDCA and Supplier Corrective Actions.
- Promotes an atmosphere throughout the plant that fosters employee involvement, team work, and the understanding that quality is everyone’s responsibility, and that customer satisfaction is paramount.
- Develop and implement specific quality procedures and methods on QMS Document Management, Training Competency, Internal Audits, Corrective Action Requests, and Management Review processes.
- Establish and maintain a calibration system for control of all gages and other measuring systems to assure measurement accuracy in the conduct of business. Also maintain documentation of the calibration system and adequate record its performance.
- Facilitator of effective corrective and preventative action requests within plant and suppliers.
- Facilitator of Continuous Improvement methods within plant including use of Statistical Tools.
- Set up and maintain all quality related training within the plant. Ensure that all new personnel are adequately trained to an appropriate level so that they can help foster the quality levels established.
- The plant Quality Manager should represent the Company to customers on quality matters and audits.
- Must be capable of creating, maintain, and upgrading the various procedures, work instructions and guidelines in order to document the quality system as it relates to the plant.
- Enforces Company Polices and Performs other associated duties as required by Manager.