JOB SUMMARY: The Rail Systems Administrator reports to the Manager, Train Control Systems Engineering and is responsible for the administration, maintenance, testing, and troubleshooting of rail operating systems for the Peninsula Corridor Joint Powers Board (Caltrain).
EXAMPLES OF ESSENTIAL FUNCTIONS:
Install, configure, administer and maintain rail operating systems, including but not limited to the following: PTC Back Office Server (BOS); Rail Operations Control System (ROCS); Predictive Arrival / Departure System (PADS); Network Management System (NMS) Active Directory.
Responsible for configuration and administration of all mission-critical back-office systems supporting Caltrain Rail operations.
Integrate servers, databases, and backup servers and their associated applications into the operating environment.
Administration of OS licenses, endpoint protection, virtual environments, etc. for Rail Operations.
Responsible for rail systems disaster recovery planning and procedures.
Apply asset management principles and develop standards for each lifecycle phase for assigned systems and assets.
Responsible for the administration of rail systems lab and training environments.
EXAMPLES OF DUTIES:
Ensure the delivery of the assigned tasks are on time, on budget, and compliant with Caltrain standards.
Develop test procedures and engineering work packages.
Develop and maintain Policies, Procedures, and Work Instructions for Back Office Systems.
Conduct routine audits of rail systems, software, and databases, perform system backups, and proactively test system and infrastructure performance.
Research, recommend, and execute modifications and enhancements to rail systems to improve efficiency, reliability, and performance.
Test and verify rail system security.
Work with team members, decision-makers, and stakeholders to define business requirements and system goals and to identify and resolve system issues.
Install and configure new hardware and software, apply operating system updates and configuration changes. Evaluate and test new technology products.
Provide various routine and ad-hoc reports.
Setup and configure training environments.
Investigate root cause of issues, provide solutions, and update standards as needed
Configure roles, projects, and workflow in JIRA.
Manage and administer the engineering ticket system.
Provide on-call services during after-hours and weekends.
Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promotes safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS: Sufficient education, training and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position. Development of the required knowledge and abilities is typically obtained through but not limited to:
A Bachelor's degree in Computer Science or Electrical / Electronic Engineering or related field.
Four (4) years of fulltime progressive experience in IT systems support.
Experience with Rail Operations Systems Engineering process, including requirements capture and management, system architecture and design, system verification, and system installation and maintenance.
Experience with software, network protocols, and integration with COTS (Commercial Off-the-Shelf) hardware and software.
Experience with databases and related technologies.
Applicable Windows and Red Hat administration certifications preferred.
Experience working in a high availability mission-critical environment.
Proficiency in Microsoft Office applications.
Effective oral and written communication skills.
Caltrain is the commuter rail system serving San Francisco, San Mateo and Santa Clara counties that spans 77 miles and is governed by the Peninsula Corridor Joint Powers Board (PCJPB), which consists of agencies from the three Caltrain counties. Each member agency has three representatives on a nine-member Board of Directors. The member agencies are the City and County of San Francisco, SamTrans and the Santa Clara Valley Transportation Authority. Caltrain operates a fleet of 29 locomotives and 123 passenger cars. The average weekday ridership for Caltrain is over 60,000 passengers.
Currently, Caltrain is going through a modernization program, The Peninsula Corridor Electrification Project (PCEP). The electrification of the railway is a transformative change, and this is the most exciting time in the 150 year history of the railway. The primary purpose of the Project is to improve Caltrain system performance, reduce long-term environmental impact by reducing noise, improve regional air quality and reduce greenhouse gas emissions.